Front Desk Agent

Home2 Suites by Hilton; Petoskey (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Home2 Suites by Hilton in Petoskey, MI seeks a Front Desk Agent to deliver exceptional guest service. You will assist guests with check-in and check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability.

Strong communication and a positive attitude are essential to handle challenging situations and ensure a memorable stay for guests. The role emphasizes friendly interactions, English proficiency, and basic computer skills; prior hospitality

Qualifications

• Friendly and outgoing personality.
• Proficient in English; multilingual a+.
• Computer literacy is required.
• Customer-focused with problem-solving orientation.
• Ability to lift up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Proficient in English; multilingual a+

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Job description

Job Summary

We are seeking a positive, friendly

Benefits:

• Paid time off

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientationAble to lift 30 pounds