Front Desk Agent

Comfort Suites Fredericksburg North; Fredericksburg (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Comfort Suites Fredericksburg North is seeking a Front Desk Agent to deliver warm, professional service and handle guest check-ins and inquiries with efficiency.

You will manage reservations, payments, and guest questions while coordinating with housekeeping and maintenance to ensure a smooth stay for all guests.

Qualifications

• Prior hotel or customer service experience preferred.
• Ability to multitask in a fast-paced environment.
• Must be physically capable of lifting up to 30 pounds.

Responsibilities

• Welcome every guest with a friendly and professional attitude.
• Complete guest check-ins and check-outs accurately.
• Process payments, deposits, and other transactions correctly.
• Answer phones and assist with reservations and guest questions.
• Verify guest identification and payment information.
• Issue room keys while following hotel safety and security procedures.
• Communicate with housekeeping and maintenance regarding room status and guest needs.
• Respond to guest concerns and work toward reasonable solutions.
• Maintain accurate notes and documentation throughout the shift.
• Keep the front desk and lobby area clean, organized, and presentable.
• Learn hotel policies, procedures, room types, rates, and amenities.
• Follow all hotel policies and procedures consistently.
• Communicate important information to management and the next shift.

Skills

Customer service

Multitasking

Communication skills

Problem solving

Professionalism

Physical lift 30 lbs

Education

High school diploma or equivalent

Tools

Reservation system

Front desk software

Job description

Job Summary

We are looking for an energetic, dependable, friendly, and motivated Front Desk Agent to join our hotel team!

We are not just looking for someone who can stand behind the front desk — we want someone who is a problem solver, great with people, willing to take initiative, and able to remain professional when challenges arise.

As a Front Desk Agent, you are one of the first and last people our guests interact with, so a positive attitude and excellent customer service are extremely important. The ideal candidate should be comfortable communicating with different personalities, handling guest concerns, multitasking, and finding solutions without becoming overwhelmed.

Responsibilities

• Welcome every guest with a friendly and professional attitude
• Complete guest check-ins and check-outs accurately
• Process payments, deposits, and other transactions correctly
• Answer phones and assist with reservations and guest questions
• Verify guest identification and payment information
• Issue room keys while following hotel safety and security procedures
• Communicate with housekeeping and maintenance regarding room status and guest needs
• Respond to guest concerns and work toward reasonable solutions
• Maintain accurate notes and documentation throughout the shift
• Stay productive during slower periods and complete assigned front desk dutiesKeep the front desk and lobby area clean, organized, and presentable
• Learn hotel policies, procedures, room types, rates, and amenities
• Follow all hotel policies and procedures consistently
• Communicate important information to management and the next shift

Who We're Looking For

• Energetic and positive
• A natural problem solver
• Friendly, outgoing, and great with customers
• Dependable and punctual
• Professional in appearance and communication
• Comfortable handling difficult or upset guests
• Able to think clearly and make good decisions under pressure
• Detail-oriented and organized
• Able to multitask in a busy environment
• Comfortable using computers and learning new systems
• A team player who is also able to work independently
• Willing to learn, accept feedback, and grow within the position

Previous hotel or customer service experience is preferred, but we are willing to train the right person with the right attitude, work ethic, and personality.

Applicants must be able to lift up to 30 pounds.