Front Desk Agent

Staybridge Suites - Kalamazoo, Michigan; Kalamazoo (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible schedules

Opportunities to grow in hospitality

Competitive pay

Job summary

Staybridge Suites - Kalamazoo, Michigan is seeking a Front Desk & Treat Shop Associate to be the first point of contact for guests. You will create memorable experiences while managing check-ins and supporting hotel operations.

The ideal candidate is guest-focused, friendly, and reliable, with strong communication skills. This role offers competitive pay, flexible schedules, and the chance to grow in hospitality while providing exceptional service.

Qualifications

• Ability to stand for long periods and perform light lifting as needed.
• Reliable with flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and build personal connections.
• Manage guest check-in/out, reconcile accounts, and handle transactions.
• Record guest requests and communicate issues to appropriate departments.
• Maintain a clean, organized front desk and market area.

Skills

Guest-focused

Strong communicator

Problem solver

Basic computer skills

Job description

Overview

Be the Face of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team-oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues
• Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on-property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest-focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed