Front Desk Agent

Workstream; Ogunquit (ME); On-site; USD 19,000 - 25,000; Full time

Job summary

Lafayette Hotels in Ogunquit, Maine, is seeking a friendly Front Desk Agent to welcome guests, manage reservations, and help guests feel at home. This role supports a welcoming lobby and coordinates with housekeeping to ensure smooth operations.

Daily duties include check-in/out, information on local attractions, and assisting guests with their needs to exceed expectations. Weekend availability is generally required in hospitality.

Qualifications

• Team player with a friendly, service-oriented attitude.
• Presentable and professional appearance.
• Able to stand for up to 8 hours.
• Able to read and write English.
• Basic to intermediate computer skills.
• Weekend availability during peak hospitality periods.

Responsibilities

• Handle hotel reservations and guest check-in/check-out.
• Welcome guests and assist with local information.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Address guest questions and needs to exceed expectations.
• Assist with other duties as assigned.

Job description

We are looking to hire both morning and evening shifts.

Company Intro

Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!

Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.

www.visitlafayettehotels.com

Job Summary

The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations. The Front Desk department is the hub of the hotel, and a great place to start your career in hospitality.

Daily Duties

• Hotel reservations


• Welcome guests upon arrival


• Check in and check out procedures


• Provide information and answer questions about local area attractions


• Coordinate with other departments to ensure our guests are well attended to while staying with us


• Other responsibilities as assigned

Requirements & Qualifications

• Team Player


• Friendly and service oriented attitude


• Presentable and professional


• Able to stand on feet for up to 8 hours


• Able to read and write English


• Basic/intermediate computer skills


• Highschool Degree


• Some weekend availability, when we are busiest, is generally required in the hospitality industry

Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

The Sparhawk Oceanfront Resort is known for its longstanding hospitality in Ogunquit, Maine located at the beginning of the Marginal Way. In the heart of downtown Ogunquit, the Sparhawk is the perfect vacation destination to many travelers visiting Maine.