Front Desk Agent - Part Time PM Shift

Workstream; South Portland (ME); On-site; USD 19,000 - 25,000; Full time

Job summary

Lafayette Hotels is seeking a Front Desk Agent to greet guests, handle reservations and ensure a positive stay at our Maine properties. The role focuses on guest satisfaction, check-in/out, and providing local information.

The Front Desk team is the face of the hotel, striving to exceed guest expectations and coordinate with departments to deliver seamless service.

Qualifications

• Team Player and service-oriented attitude.
• Friendly and service-oriented approach to guest interactions.
• Presentable and professional appearance.
• Able to work 3pm–11pm shift.
• Able to read and write English.
• Basic/intermediate computer skills.
• High School Degree or equivalent.
• Weekend availability is generally required in hospitality.

Responsibilities

• Handle hotel reservations and guest check-in/check-out procedures.
• Welcome guests upon arrival and assist with needs.
• Provide information about local attractions and hotel services.
• Coordinate with other departments to ensure excellent guest service.
• Other responsibilities as assigned.

Skills

Team Player

Friendly attitude

Presentable

Shift availability

English literacy

Computer skills

High School Degree

Weekend availability

Education

High School Degree

Job description

Company Intro

Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!

Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.

www.visitlafayettehotels.com

Job Summary

The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations. The Front Desk department is the hub of the hotel, and a great place to start your career in hospitality.

Daily Duties

• Hotel reservations
• Welcome guests upon arrival
• Check-in and check-out procedures
• Provide information and answer questions about local area attractions
• Coordinate with other departments to ensure our guests are well attended to while staying with us
• Other responsibilities as assigned

Requirements & Qualifications

• Team Player
• Friendly and service-oriented attitude
• Presentable and professional
• Able to work 3p-11p
• Able to read and write English
• Basic/intermediate computer skills
• High School Degree
• Weekend availability, when we are busiest, is generally required in the hospitality industry

Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you are in search of that perfect Maine getaway then you have found the right place! We hope you will consider a visit to the beautiful Best Western Merry Manor Inn and discover for yourself our unbeatable combination of destination, location, and accommodation.