Front Desk Agent at Lafayette's Oceanfront

Workstream; Wells (ME); On-site; USD 31,000 - 38,000; Full time

Job summary

Lafayette Hotels is seeking a friendly Front Desk Agent in Wells, ME to warmly welcome guests, manage reservations, and coordinate efficient check-in/check-out. You will be the first point of contact, ensuring guests’ needs are understood and met with a professional, helpful demeanor.

Join a family-owned group with properties along the Maine and New Hampshire coastlines, including Wells Beach, Acadia area, and scenic beaches. Weekend availability is required in this busy hospitality environment.

Qualifications

• Front desk experience preferred.
• Customer-focused with strong communication.
• Ability to work 3pm–11pm.
• Weekend availability required.

Responsibilities

• Handle hotel reservations.
• Welcome guests upon arrival.
• Assist with check-in and check-out.
• Provide information about local attractions.
• Coordinate with departments to attend to guests.
• Other responsibilities as assigned.

Skills

Team Player

Friendly service

Presentable and professional

English literacy

Education

High School Degree

Tools

Basic computer skills

Job description

Company Intro

Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!

Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.

www.visitlafayettehotels.com

Job Summary

The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations. The Front Desk department is the hub of the hotel, and a great place to start your career in hospitality.

Daily Duties

• Hotel reservations
• Welcome guests upon arrival
• Check-in and check-out procedures
• Provide information and answer questions about local area attractions
• Coordinate with other departments to ensure our guests are well attended to while staying with us
• Other responsibilities as assigned

Requirements & Qualifications

• Team Player
• Friendly and service-oriented attitude
• Presentable and professional
• Able to work 3p-11p
• Able to read and write English
• Basic/intermediate computer skills
• High School Degree
• Weekend availability, when we are busiest, is generally required in the hospitality industry

Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Lafayette’s Oceanfront Resort is in the heart of the Southern Maine Coast, directly on Wells Beach, one of the largest sandy beaches in Maine. We have a complex of nine different buildings, five of which sit right on the beach. Many of our rooms have private balconies with panoramic views of the ocean. We are open year round.