Front Desk Agent

Sage Hospitality Group; North Bethesda (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Sage Hospitality Group is seeking a Front Desk Associate to provide exceptional service to guests. The role involves managing check-ins and check-outs, handling reservations, and maintaining accurate records. Ideal candidates will have a high school diploma and strong customer service skills. Join us to grow both personally and professionally in a supportive environment.

Benefits

Medical plan options

Dental

Vision

Life Insurance

Short Term Disability

Long Term Disability

Vacation

Hotel Room and Restaurant Discounts

401(k) with company match

Qualifications

• High school diploma required.
• Fluency in oral and written English is necessary.
• Experience in customer service preferred.

Responsibilities

• Greets and checks in guests using manual and computerized methods.
• Facilitates guest check-out and manages cash transactions.
• Answers inquiries and accepts reservations both in person and by telephone.

Skills

Customer Service

Mathematical Aptitude

Fluency in English

Organizational Skills

Education

High School diploma or equivalent

Job description

Why us?

Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe that it’s not just about the work you do – it’s about who you are! We support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes – both personally and professionally. If you are someone who:

• Wants to rise to the top
• Follow their own path
• Is hungry to learn and love their community
• Does not sit around and wait,

YOU BELONG HERE!!

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Many of the benefits begin the first of the month following or coinciding with date of hire. Benefits consist of the following:

- Two (2) medical plan options

- Dental

- Vision

- Life Insurance

- Accidental Death & Dismemberment (AD&D)

- Short Term Disability (STD)

- Long Term Disability (LTD)

- Critical Illness

- Vacation

- Ten (10) Holidays

- Adoption Assistance

- Educational Assistance

- Hotel Room and Restaurant Discounts

- 401(k) with a company match (after 60 days)

Salary

USD $18.00 - USD $19.00 /Hr.