Front Desk Agent [AC Hotel / Residence Inn Reston]

Donohoe Hospitality Services; Great Falls Crossing (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for their new dual property hotel in Reston, Virginia. The role involves welcoming guests, managing check-ins and check-outs, and providing exceptional service in a fast-paced environment. This position offers a comprehensive benefits package and opportunities for growth in the hospitality industry.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plans

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stand for long periods.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Check guests in and out according to hotel and brand standards.
• Address guest inquiries, requests, and complaints.
• Perform cashier duties, including processing traveler’s checks.

Skills

Communication

Interpersonal Skills

Judgment

Efficiency

Job description

Front Desk Agent [AC Hotel / Residence Inn Reston]

Join to apply for the Front Desk Agent [AC Hotel / Residence Inn Reston] role at Donohoe Hospitality Services

Job Description

We are seeking a passionate Guest Experience Specialist for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Our brand-new hotel, located at the Reston Town Center Metrorail Station, opened in January 2025 and features 267 rooms, a Rooftop Bar, a full-service Restaurant serving breakfast and dinner, over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center.

Position Summary

As a Front Desk Agent, you will be the first point of contact for our guests, welcoming them, ensuring a smooth check-in process, processing payments, offering local insights, and paying close attention to detail to provide a friction-free stay.

Essential Functions

• Check guests in and out according to hotel and brand standards.
• Inform guests about hotel facilities, policies, and procedures; provide tourist information.
• Manage hotel phone system, transfer calls, and take messages.
• Handle reservations, modifications, and cancellations.
• Address guest inquiries, requests, and complaints; coordinate with other departments for special requests.
• Perform cashier duties, including processing traveler’s checks and posting charges.
• Report issues with guestrooms or grounds to housekeeping and maintenance.
• Follow security procedures and know hotel emergency protocols.
• Maintain cleanliness of the Front Office area.

Additional Responsibilities

• The hotel operates 24/7; shifts may vary based on business needs.
• Adhere to all hotel policies and procedures, including those in the employee handbook.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to stand for long periods.
• Ability to work efficiently in a fast-paced environment.
• Maintain composure and exercise good judgment in difficult situations.

Benefits and Perks

Donohoe Hospitality Services offers a comprehensive benefits package including health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and more. Employees must work a minimum of 32 hours/week to qualify.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Hospitality