Residence Inn Hunt Valley - Front Desk Agent

Aimbridge Hospitality; Cockeysville (MD); On-site; USD 30,000 - 35,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at Residence Inn Hunt Valley. You'll be the first point of contact for guests, providing exceptional customer service and managing front desk operations. This role requires excellent communication skills and the ability to multitask effectively in a fast-paced environment. Full-time employees enjoy benefits such as medical insurance, paid time off, and a 401(k) plan.

Benefits

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Income

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Hotel or related experience preferred.
• Familiarity with hotel management software.

Responsibilities

• Deliver outstanding service with a friendly demeanor.
• Handle reservations, check-ins, and check-outs efficiently.
• Quickly evaluate situations and determine appropriate solutions.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Hunt Valley - Front Desk Agent
Address: 45 Schilling Rd, Hunt Valley, MD, 21031
Compensation: $15.50/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is a key contributor to our guest experience, providing excellent customer service and communication to ensure a seamless and inviting stay. This role involves managing guest interactions and maintaining efficient front desk operations.

KEY SKILLS/RESPONSIBILITIES

• Customer Service: Deliver outstanding service with a friendly and professional demeanor, enhancing guest satisfaction.
• Communication: Clearly convey information, address inquiries, and resolve issues promptly with strong verbal and written skills.
• Problem-Solving: Quickly evaluate situations and determine appropriate solutions for guest concerns.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

After an initial waiting period, full-time employees are eligible for benefits including:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision Insurance
• Disability Income (Short and Long Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

PROPERTY INFORMATION

Located 1.5 miles from Oregon Ridge Park, our hotel features modern rooms with living areas and full kitchens, including stovetops and dishwashers. Amenities include an indoor pool, hot tub, fitness center, free Wi-Fi, and parking. Rooms are equipped with cable TV and iPod docking stations. Baltimore-Washington Airport is a 35-minute drive away.

Application Process

To apply, please provide your first name, last name, email, and phone number. By submitting your application, you agree to receive communications from Fountain on behalf of Aimbridge Hospitality, including texts and calls regarding your application. Message and data rates may apply. You can opt out at any time. View our Privacy Policy and Terms of Service.