Front Desk Agent

Donohoe Hospitality Services; Arlington (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Agent at Residence Inn Arlington Ballston. This entry-level position offers a collaborative environment and unique benefits, ensuring exceptional guest experiences. Ideal for those starting in hospitality or seeking career advancement.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Hotel Room Discounts

Daily Pay Access

Qualifications

• Strong communication and interpersonal skills.
• Ability to stand for extended periods.
• Ability to work in a fast-paced environment.

Responsibilities

• Efficiently check guests in and out according to hotel standards.
• Inform guests about hotel facilities and provide local tourist information.
• Address guest inquiries, requests, and complaints.

Skills

Communication

Stamina

Adaptability

Composure

Job description

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Description

Come Join Our Team at Residence Inn Ballston!

Working at the Residence Inn Arlington Ballston offers several unique benefits that make it a great place to work. You'll be part of a collaborative team where every member's contribution is valued, ensuring you have the resources and encouragement needed to excel in your role. Residence Inn Ballston is an ideal place for those starting out in hospitality or looking to advance their careers. Situated in the vibrant Arlington Ballston area, the hotel is close to restaurants, shopping, entertainment, and recreational facilities, offering plenty of options for after-work activities. The Residence Inn Arlington Ballston is dedicated to providing exceptional guest experiences, and being part of a team that values excellence and strives to exceed expectations can be incredibly rewarding. The hotel fosters a diverse and inclusive work environment where everyone feels welcome and respected, enhancing teamwork and collaboration. If you're passionate about hospitality and looking for a place where you can thrive both personally and professionally, the Residence Inn Arlington Ballston is an excellent choice. Apply today and become part of a team that values your contributions and supports your growth!

Job Details

Description

Come Join Our Team at Residence Inn Ballston!

Working at the Residence Inn Arlington Ballston offers several unique benefits that make it a great place to work. You'll be part of a collaborative team where every member's contribution is valued, ensuring you have the resources and encouragement needed to excel in your role. Residence Inn Ballston is an ideal place for those starting out in hospitality or looking to advance their careers. Situated in the vibrant Arlington Ballston area, the hotel is close to restaurants, shopping, entertainment, and recreational facilities, offering plenty of options for after-work activities. The Residence Inn Arlington Ballston is dedicated to providing exceptional guest experiences, and being part of a team that values excellence and strives to exceed expectations can be incredibly rewarding. The hotel fosters a diverse and inclusive work environment where everyone feels welcome and respected, enhancing teamwork and collaboration. If you're passionate about hospitality and looking for a place where you can thrive both personally and professionally, the Residence Inn Arlington Ballston is an excellent choice. Apply today and become part of a team that values your contributions and supports your growth!

Position Summary

As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. Your responsibilities include ensuring a smooth check-in process, offering valuable local insights, and meticulously attending to details that guarantee a seamless experience. Your warm welcome and attentive service will leave a lasting impression, making guests feel truly valued and cared for.

Essential Functions

• Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
• Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
• Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
• Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
• Cashier Duties: Handle cashier tasks, and posting charges to guest accounts.
• Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
• Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
• Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.

Additional Responsibilities

• Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
• Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.

Skills And Abilities

• Communication: Strong communication and interpersonal skills.
• Stamina: Ability to stand for extended periods.
• Adaptability: Ability to work in a fast-paced environment.
• Composure: Maintain control and exhibit good judgment in difficult situations

Benefits And Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality