Front Desk Agent

BENCHMARK; New Orleans (LA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

Local discounts

Employee rates on hotel stays

Job summary

BENCHMARK is seeking a Front Desk Agent for the Old No. 77 Hotel in New Orleans. This role serves as the first point of contact for guests, delivering exceptional customer service and ensuring a memorable experience.

The ideal candidate should have a high school diploma and excellent communication skills. Responsibilities include checking in guests, resolving issues, and promoting hotel services. The position compensates $16.00 - $18.00 per hour and offers comprehensive health benefits.

Qualifications

• High school diploma or equivalent required.
• Strong desire to make a positive impact on guests.
• Outgoing and engaging personality needed.

Responsibilities

• Provide outstanding customer service to guests.
• Check guests in and handle payments accurately.
• Resolve issues and promote hotel programs.

Skills

Customer service orientation

Verbal communication

Written communication

Computer skills

Education

High school diploma or equivalent

Job description

About the Role

The Front Desk Agent at Old No. 77 Hotel, located near the French Quarter, serves as the first point of contact for guests, providing exceptional customer service and creating a memorable experience.

Responsibilities

• Provide outstanding customer service by engaging guests and taking sincere interest.
• Check guests in, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is established.
• Help resolve issues and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank and communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation & Benefits

Compensation: $16.00 - $18.00 per hour.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific location.

Benefits include comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays.

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.