Front Desk Agent

HOTEL THEO; New Orleans (LA); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) plan and PTO

Hands-on training and development

Job summary

HOTEL THEO, located in New Orleans' Central Business District, is seeking a Front Desk Agent who thrives in a bustling, guest-focused environment. You will welcome guests, manage check-ins/outs, and provide expert tips about the city, ensuring memorable experiences.

As a frontline ambassador, you will handle reservations, billing, and special requests while coordinating with housekeeping and the restaurant team to keep operations running smoothly and guests cared for.

Qualifications

• Excellent communication and guest service skills.
• Ability to stay calm in busy environments and resolve issues.
• Comfort with computers and learning new software.

Responsibilities

• Greet guests warmly, check in/out efficiently, and offer local tips.
• Coordinate reservations, room assignments, and billing accurately.
• Upsell room categories and promote on-site amenities to drive revenue.
• Collaborate with Housekeeping, Maintenance, and restaurant teams to ensure smooth operations.

Skills

Clear communication

Calm under pressure

Tech savvy

Job description

A Career in Hospitality Starts Here

Located in the heart of New Orleans' Central Business District just two blocks from the French Quarter's world-famous dining and music, and minutes from the Superdome, Smoothie King Center, and Mississippi Riverfront you'll be working right in the center of the city's best culture.

We are looking for a Front Desk Agent who genuinely loves taking care of people and wants to be part of a team where exceptional service, teamwork, and personal growth matter. If you are the person friends and coworkers rely on to stay calm when things get busy, solve problems, and make people feel welcome, we’d love to meet you.

What you’ll do?

The front desk isn't simply about checking people in and out. It’s about recognizing what a guest needs before they ask, turning a frustrating situation into a great memory, and making people feel like they are in good hands. As one of the most important faces of the hotel, you will:

• Deliver Great Service: Welcome every guest with a warm, genuine approach, handle check-ins and check-outs efficiently, and offer expert local tips on navigating New Orleans.


• Manage Operations: Process reservations, manage room assignments, handle billing and payment processing accurately, and process special guest requests.


• Support Hotel Sales & Revenue: Upsell room categories, promote on-site amenities, and spot business leads—like group bookings, events, or corporate travel to pass along to our Sales department.


• Solve Problems & Team Up: Take ownership of guest concerns to find quick solutions, while coordinating closely with Housekeeping, Maintenance, and our restaurant team to keep operations running smoothly.

Who we’re looking for?

We’re looking for candidates who:

• Communicate clearly, warmly, and professionally in fast-paced situations


• Stay calm under pressure and confidently handle challenging guest conversations


• Take genuine pride and ownership in solving problems rather than passing them along


• Are detail-oriented and comfortable using computers and learning new software

What we offer?

We believe great employees should have the opportunity to build a career, not just work a shift.

• Comprehensive Medical, Dental, and Vision coverage


• 401(k) plan and generous Paid Time Off (PTO)


• Hands-on training, ongoing professional development, and opportunities for promotion within the company


• A team-oriented workplace that recognizes and rewards strong performance, with opportunities to gain experience across multiple hotel operations

Equal Opportunity Employer

Proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. It is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V