Front Desk Agent On Call

Pyramid Global Hospitality; Cambridge (MA); On-site; USD 28,413 - 40,467; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent in Cambridge, MA. The ideal candidate has a strong desire to create memorable experiences for guests while providing exceptional customer service. Responsibilities include checking guests in, assisting with special requests, and promoting hotel programs.

The position requires excellent communication skills and the ability to work in a fast-paced setting. Must be available for various shifts including weekends and holidays. Compensation is $25.00 per hour.

Qualifications

• Strong desire to make an impact on other people.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Check guests in, ensuring proper credit is received and special requests are noted.
• Promote and sell special hotel programs.

Skills

Engaging personality

Customer service

Computer skills

Verbal communication

Written communication

Ability to work in fast-paced setting

Education

High school diploma or equivalent

Job description

About the Role

We are looking for a highly motivated individual to join our Front Desk team. The ideal candidate uses an engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge on everything about the hotel, its amenities, and the local area.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking a sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Qualifications

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$25.00 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.