Front Desk Agent

Sage Restaurant Group; New Orleans (LA); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with match

Health savings account

Life and AD&D insurance

Discounted room rates

Job summary

Hotel de la Poste in New Orleans seeks a Guest Services Associate to greet guests, manage check-ins/outs, and respond to reservations inquiries. You will handle cash transactions, assist with wake-up calls, and provide accurate information about hotel services and local attractions.

Strong English communication, a high school diploma, and a customer-service mindset are essential. This on-site role offers a dynamic hospitality environment in the historic French Quarter with team discounts and

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred but not required.
• Ability to handle cash transactions accurately and politely.

Responsibilities

• Greet guests and complete check-in procedures daily.
• Process check-outs and settle guest accounts.
• Respond to inquiries about reservations and hotel information.
• Answer phone and in-person inquiries and upsell room nights.
• Maintain knowledge of in-house events and local attractions.
• Operate PBX and wake-up call services.
• Handle cash with accuracy and protect personal bank.

Skills

Cash handling

Customer service

English fluency

Multi-tasking

Education

High School diploma or equivalent

Tools

Computerized cash register systems

Job description

Why us?

Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city.

Newly transitioned from The W New Orleans, this soft-branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleans—where history, music, and cuisine converge.

As a member of our team, you'll be part of a dynamic atmosphere that celebrates the city's lively energy and unparalleled hospitality, while offering guests an unforgettable experience surrounded by historic architecture, jazz-filled streets, and world-class.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

• Must be fluent in oral and written English.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.

• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

• Mobility - must be able to reach all areas of hotel to assist clients.

• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Discounted Room Rates for Marriott & Sage Properties
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
• Fun & Exciting Work Environment
• Competitive Health & Welfare Plans
• Negotiated Corporate Discounts on Home Insurance, Movie Tickets, Flowers & more
• Community-Oriented.

ID: 2026-32904

Position Type: Regular Full-Time

Property : Hotel de la Poste

Outlet: Hotel

Category: Front Desk & Guest Services

Address : 316 Chartres St

City : New Orleans

State : Louisiana

EOE Protected Veterans/Disability