Front Desk Agent

StepStone Hospitality; Needham Heights (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Marriott hotel discounts

Free parking

Complimentary meal on property

Health insurance

Dental insurance

Vision insurance

Job summary

StepStone Hospitality's Sheraton Needham Hotel in Needham Heights, MA seeks a full-time Front Desk Agent to warmly greet guests, check in/out, and coordinate services. The role includes using front desk software, handling reservations, and providing guest information.

You will contribute to a smooth guest experience while working a flexible schedule, including weekends and holidays. Benefifts consist of hotel discounts, free parking, complimentary meals, and comprehensive medical insurance.

Qualifications

• Front desk experience preferred.
• Ability to stand for long periods.
• Flexible schedule including weekends and holidays.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to guest.
• Sort and track mail and packages.
• Transmit and receive messages via GPX, phone, etc.
• Answer inquiries about hotel services and directions.
• Maintain room availability and rate records.
• Compute guest bills, accept payments, and make change.
• Make, confirm, and cancel reservations via all channels.
• Post charges to guest bills when needed.
• Arrange reservations for guests (transportation, entertainment).
• Deposit valuables in hotel safe and coordinate with housekeeping.
• Use various office software accurately.
• Assist with room service orders and room calls if needed.
• Maintain knowledge of each shift including night audit.

Skills

Customer service

Communication

Typing

Office software

Cash handling

Tools

PMS

Front desk software

Job description

Description

We are currently seeking a full-time Front Desk Agent for our property.

Benefits include immediate Marriott Hotel discounts, free parking and complimentary meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel.

Duties And Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift including night audit.

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Flexible working schedule; working weekends and holidays is a requirement.
• Other duties may be assigned.

EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.