Front Desk Agent - Guest Experience & Marriott Perks

StepStone Hospitality; Needham Heights (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Marriott hotel discounts

Free parking

Complimentary meal on property

Health insurance

Dental insurance

Vision insurance

Job summary

StepStone Hospitality's Sheraton Needham Hotel in Needham Heights, MA seeks a full-time Front Desk Agent to warmly greet guests, check in/out, and coordinate services. The role includes using front desk software, handling reservations, and providing guest information.

You will contribute to a smooth guest experience while working a flexible schedule, including weekends and holidays. Benefifts consist of hotel discounts, free parking, complimentary meals, and comprehensive medical insurance.

Qualifications

• Front desk experience preferred.
• Ability to stand for long periods.
• Flexible schedule including weekends and holidays.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to guest.
• Sort and track mail and packages.
• Transmit and receive messages via GPX, phone, etc.
• Answer inquiries about hotel services and directions.
• Maintain room availability and rate records.
• Compute guest bills, accept payments, and make change.
• Make, confirm, and cancel reservations via all channels.
• Post charges to guest bills when needed.
• Arrange reservations for guests (transportation, entertainment).
• Deposit valuables in hotel safe and coordinate with housekeeping.
• Use various office software accurately.
• Assist with room service orders and room calls if needed.
• Maintain knowledge of each shift including night audit.

Skills

Customer service

Communication

Typing

Office software

Cash handling

Tools

PMS

Front desk software

Job description

StepStone Hospitality's Sheraton Needham Hotel in Needham Heights, MA seeks a full-time Front Desk Agent to warmly greet guests, check in/out, and coordinate services. The role includes using front desk software, handling reservations, and providing guest information.

You will contribute to a smooth guest experience while working a flexible schedule, including weekends and holidays. Benefifts consist of hotel discounts, free parking, complimentary meals, and comprehensive medical insurance.