Part-Time Front Desk Agent

Jiten Hotel Management Inc; Raynham (MA); On-site; USD 21,000 - 26,000; Part time

Job summary

Courtyard by Marriott Raynham in Raynham, MA is seeking a part-time Front Desk Agent. Shifts run 7am–3pm or 3pm–11pm. You will greet guests, register them, and manage check-ins and check-outs with a focus on accuracy and hospitality.

Responsibilities include answering phones promptly, handling guest inquiries, balancing daily cash procedures, and maintaining a clean front desk and back office. The role requires flexibility to cover nights, weekends, and holidays, and knowledge of hotel services

Qualifications

• High school diploma or GED required.
• Requires standing for extended periods.
• Excellent customer service focus.
• Pleasant, professional, and helpful demeanor.
• Able to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet and register guests, and assist with reservations.
• Answer phones promptly and efficiently, with no more than three rings.
• Handle guest check-ins and check-outs in a friendly, professional manner.
• Balance cash, checks, and other payments at shift end.
• Provide information on hotel services, amenities, and local directions.
• Maintain front desk and back-office cleanliness and organization.
• Log pertinent information for the next shift in Pass On Log.
• Process charges to guest accounts and handle payments per cash procedures.
• Coordinate with housekeeping and Sales for special requests and events.
• Be knowledgeable about the hotel's brand priority member program.

Skills

Customer service

Professional demeanor

Flexibility

Standing

Education

High school diploma or GED

Job description

Part-Time Front Desk Agent

Courtyard by Marriott, Raynham, MA, US

3 days ago Requisition ID: 1731

Seeking a part-time front desk agent. Shifts are 7am-3pm, or 3pm-11pm.

Responsibilities

• Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.
• Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.
• Provide the highest quality of service to the customer at all times.
• Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings.
• Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations.
• Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy.
• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Communicate with incoming shift by logging pertinent information in the Pass On Log.
• Ensure that all cash, check, and misc. departments are in balance at the end of each shift.
• Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid.
• Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
• Receive and transmit mail, phone and written messages for guests on a confidential basis.
• Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.
• Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures.
• Handle special service requests including securing of guest valuables in safety deposit boxes.
• Be very knowledgeable of the hotels brand priority members program.
• Have thorough knowledge of emergency procedures
• Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department.
• Be able to move luggage or packages weighing up to 30 pounds
• Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
• Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.
• Other duties, as assigned, which the employee is capable of performing.
• Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established.
• Have knowledge about all emergency procedures and know how to act on them.
• Be flexible in regard to your work schedule.
• Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.

QUALIFICATIONS

• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Excellent customer service focus
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays