Front Desk Agent

Pyramid Global Hospitality; Marlborough (MA); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Job summary

Pyramid Global Hospitality is seeking a motivated Guest Services Agent to join their team at Embassy Suites by Hilton Boston Marlborough. This role involves providing exceptional service to create memorable experiences for guests during their stay. Ideal candidates will possess strong communication skills and the ability to work in a fast-paced environment.

The position offers an hourly rate of $18 and includes various benefits such as health insurance, retirement plans, and employee discounts on hotel stays.

Qualifications

• At least one year in a customer-service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to work in a fast-paced setting.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests and welcome each guest to the hotel.
• Work with other attendants to ensure each guest has a personalized experience.

Skills

Customer service experience

Verbal communication skills

Problem-solving ability

Teamwork

Outgoing personality

Job description

About Our Property

Embassy Suites by Hilton Boston Marlborough is a 230-room hotel with 3,500 sq ft of event space, restaurant, and bar.

Shift Details

Typical Shift: 7:00 am-3:00 pm. Weekend availability is a must.

Job Summary

We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate uses an engaging personality to create a memorable first impression for guests as they arrive and throughout their stay. The agent assists with the unloading of guest luggage and provides information about the hotel, its amenities, and the local area.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests; welcome each guest to the hotel.
• Work with other attendants to ensure each guest has a personalized experience.
• Be the difference with guests and employees, doing more than the norm.

Qualifications

• At least one year in a customer-service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between the valet lot and various hotel areas.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Must be able to stand for the duration of the shift.Must be available to work various shifts including weekends and holidays.

Compensation

Hourly rate: $18.

Benefits

Pyramid Global Hospitality offers comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays.

Equal Opportunity

Pyramid Global Hospitality is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.