Night Audit

StepStone Hospitality; Needham (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Marriott discounts

Free parking

Complimentary meal on property

Medical insurance

Job summary

Sheraton Needham Hotel is seeking a full-time Front Desk Night Auditor to join our hospitality team. You will check guests in/out, manage reservations, and ensure smooth nightly operations.

Benefits include immediate Marriott Hotel discounts, free parking and a complimentary on-site meal, plus medical, dental and vision insurance. This role offers table stakes for career growth within a premier hotel brand at Needham.

Qualifications

• Must be physically able to lift up to 20 pounds.
• Flexible schedule including weekends and holidays.
• Hearing, writing, and typing proficiency.

Responsibilities

• Register guests and assign rooms.
• Issue room keys and escort instructions to guests.
• Sort and track mail, messages and packages.
• Transmit and receive messages via GPX, phone and other channels.
• Answer inquiries about hotel services, registration, and directions.
• Maintain records of room availability and rates.
• Post charges to guest accounts when needed.
• Make, confirm, and cancel reservations across channels.
• Deposit guest valuables in the safe and coordinate with housekeeping.
• Assist with room service orders and room calls as available.
• Have full working knowledge of each shift.

Skills

Office software

Job description

Description

We are currently seeking a full-time Front Desk Night Auditor for our property.

Benefits include immediate Marriott Hotel discounts, free parking and complimentary meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel.

Duties and Responsibilities:

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift.

Requirements:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Flexible working schedule; working weekends and holidays is a requirement.
• Other duties may be assigned.

EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.