Front Desk Agent

Bismarck Radisson Hotel; Casper (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Competitive Pay

Hotel Room Discounts

Ongoing Training and CareerDevelopment

Job summary

Regency Hotel Management is seeking a friendly Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and manage reservations with accuracy.

You will inform guests about room types, rates, amenities, and hotel services while maintaining high standards of service and professionalism to ensure a memorable stay.

The role emphasizes teamwork with housekeeping, upselling where appropriate, and maintaining precise records of bookings and payments.

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software such as OnQ or Opera.
• Customer service oriented with excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

Front desk experience

Customer service

Communication skills

Tools

OnQ

Opera

Job description

Job Summary

We arelooking to add an upbeatFront Desk Agentto their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits

• PTO
• Competitive Pay
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us

At Regency Hotel Management, hospitality is who we are—and what we do best.Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.