Front Desk Agent

Holiday Inn Airport Indianapolis, IN; Indianapolis (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance

Medical

Dental

Vision

VPS

PTO

Employee Discount

Employee Assistance Program

401K w/ Match

Life Insurance

Referral Bonus Program

Job summary

Holiday Inn Airport Indianapolis is seeking an upbeat Front Desk Agent to manage all aspects of guest accommodation. You will welcome guests, issue room keys, handle reservations, and provide information about rooms, rates, and amenities.

Join Schahet Hotels' culture of RISE—Respect, Integrity, Service, and Excitement. You will liaise with housekeeping, assist VIP guests, upsell services when appropriate, and maintain accurate records of bookings and payments.

Qualifications

• Prior experience as a Hotel Front Desk Agent or Receptionist.
• Experience with hotel reservations software (OnQ, Opera).
• Strong customer service and communication abilities.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit card data.
• Register guests and collect necessary stay information.
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to guest complaints promptly and professionally.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Arrange services for VIP guests or events when needed.
• Upsell additional facilities and services where appropriate.
• Maintain accurate records of bookings and payments.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Tools

OnQ

Opera

Job description

Job Summary

We arelooking to add an upbeatFront Desk Agentto their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

About Us

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!

Benefits

• Insurance
• Medical
• Dental
• Vision
• VPS
• PTO
• Employee Discount
• Employee Assistance Program
• 401K w/ Match
• Life Insurance
• Referral Bonus Program

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.