Front Desk Manager - Summit Hotel

Big Sky Resort; Big Sky (MT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bike Haul Pass

Discounted Golf

F&B and Retail discounts

Team Member Housing

Lodging discounts

Zip line activities

Wellness Day

Monthly employee events

Job summary

Big Sky Resort is seeking a Front Desk Manager to support the Assistant Hotel Manager and General Manager in supervising daily front desk operations and staff development. You will recruit, train, schedule, and monitor front desk personnel, ensure smooth check-in/out experiences, and uphold service standards across departments, while resolving guest concerns with effective solutions.

Excellent communication, problem-solving, and leadership skills are essential to drive guest satisfaction and Net

Qualifications

• High School Diploma or equivalent.
• Current Big Sky Resort employee in good standing.
• Hotel front desk or front-of-house experience is required.
• Computer literate and proficient with Microsoft Office Suite.
• Previous leadership or supervisory role is appreciated.

Responsibilities

• Lead by example and carry out all duties of the front desk staff, including completing check-ins and check-outs for guests, providing area and resort information, and processing cash transactions.
• Encourage and train staff to provide the highest level of service to all guests. Hold staff accountable and counsel, and discipline them in a productive manner, as needed. Create a positive and productive work environment that works cohesively and communicates well with all resort departments.
• Use judgment and authority to make decisions and resolve guest and employee issues. Determine when comps, guest discounts higher than 10%, upgrades, and refunds should be granted.
• Contribute to the agenda for weekly Front Desk meetings.
• Able and willing to work long hours and stand for the duration of a shift.
• Report to weekly operational meetings to ensure that the overall front desk and hotel goals are being met.
• Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures.

Skills

Front desk experience

Microsoft Office

Leadership

Guest service

Education

High School Diploma

Job description

Overview

The Front Desk Manager assists the Assistant Hotel Manager and the General Manager in maintaining and improving front desk operations by training, scheduling, monitoring, and motivating staff. Responsible for recruiting and hiring the front desk staff including any Assistant Front Desk Manager and/or Supervisor positions within the department. This Manager is responsible for establishing and enforcing standards and procedures while improving our Net Promoter Scores and overall guest service standards. Directly supervises front desk staff while working alongside them. Ensures proper completion of all front desk daily duties. Manager must have excellent communication skills and work closely with other departments such as Bellmen, concierge, and housekeeping. Manager must have great problem‑solving skills, be willing to handle guest complaints, and offer viable solutions for guests. Implements and monitors employee incentive programs. The front desk manager must be a leader, motivator, detail‑oriented and enthusiastic.

Responsibilities

• Lead by example and carry out all duties of the front desk staff, including completing check‑ins and check‑outs for guests, providing area and resort information, and processing cash transactions.
• Encourage and train staff to provide the highest level of service to all guests. Hold staff accountable and counsel, and discipline them in a productive manner, as needed. Create a positive and productive work environment that works cohesively and communicates well with all resort departments.
• Use judgment and authority to make decisions and resolve guest and employee issues. Determine when comps, guest discounts higher than 10%, upgrades, and refunds should be granted.
• Contribute to the agenda for weekly Front Desk meetings.
• Able and willing to work long hours and stand for the duration of a shift.
• Report to weekly operational meetings to ensure that the overall front desk and hotel goals are being met.
• Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures.

Qualifications

• High School Diploma or equivalent.
• Current Big Sky Resort employee in good standing.
• Hotel front desk or front‑of‑house experience is required.
• Computer literate and proficient with Microsoft Office Suite.
• Previous leadership or supervisory role is appreciated.

Benefits

• FREE All Access Bike Haul Pass and discounted Golf Pass
• Discounted Golf and Mountain Biking for friends and family
• 25%–50% off Food and Beverage and Retail discounts at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• FREE Basecamp activities including zip line course
• Wellness Day and eligibility for PTO
• Monthly employee events