Front Desk Agent

Remington Hospitality; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team. In this entry-level role, you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. Your responsibilities will include managing reservations, handling cash transactions, and providing excellent customer service. This position offers a great opportunity to develop your skills in a fast-paced environment while contributing to guest satisfaction. If you are passionate about hospitality and enjoy working with people, this role is perfect for you.

Qualifications

• Strong customer service skills and ability to handle cash transactions.
• Knowledge of hotel reservation procedures and rates.

Responsibilities

• Greet guests and check them in and out of the hotel professionally.
• Manage cash handling and accurately post all charges.

Skills

Customer Service

Cash Handling

Reservation Management

Communication Skills

Education

High School Diploma

Tools

Front Office Computer System

Job description

Join to apply for the Front Desk Agent role at Remington Hospitality.

Job Responsibilities

1. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
2. Promptly, accurately, and efficiently post all charges.
3. Have complete working knowledge of the Front Office computer or manual system, including all daily transactions and less frequent tasks.
4. Manage cash handling accurately, including receiving cash, checks, and credit card information for hotel charges, and making change correctly.
5. Review reservations with special requests and work to block rooms accordingly.
6. Understand hotel rates, discounts, and how to handle each.
7. Know reservations procedures, including how to take same-day reservations quickly, and follow cancellation and relocation procedures when necessary.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality