Front Desk Agent

Spire Hospitality; Orange (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a dynamic team at a leading hospitality management company, where you will create memorable experiences for guests. This role involves warmly welcoming visitors, ensuring their satisfaction, and providing exceptional service throughout their stay. With a focus on guest care, you'll handle inquiries, streamline check-in and check-out processes, and resolve any concerns with attentive service recovery. Enjoy a supportive work environment that values your contributions and offers a comprehensive part-time benefits package, including dental and vision coverage, flexible spending accounts, and hotel discounts. This is your opportunity to excel in the hospitality industry and make a difference in guests' lives.

Benefits

Early wage access

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Legal support

Flexible spending accounts

Matched 401K

Life and disability insurance

Paid time off

Qualifications

• One year of front desk experience preferred.
• Customer service or guest-facing experience required.

Responsibilities

• Deliver unparalleled service, courtesy, and care to guests.
• Respond promptly to guest questions and requests.
• Streamline check-in and check-out processes.

Skills

Customer service

Multitasking

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

MS Office Suite

Hotel PMS systems (OPERA, OnQ)

Job description

Just four miles from Disneyland, we offer firework views and easy access to the Anaheim Resort Transportation (ART) shuttle to the parks. Angel Stadium, the Anaheim Convention Center, Honda Center, and Chapman University are all within 10 minutes. Enjoy our restaurants, outdoor pool, and a warm DoubleTree Chocolate Chip Cookie on arrival.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to excel in your hospitality career.

We offer a comprehensive part-time benefits package including early wage access, dental, vision, pet discount program, identity theft protection, legal support, flexible spending accounts, matched 401K, life and disability insurance, paid time off, wellness programs, hotel discounts, and more.

Role Overview: In this role, you'll warmly welcome guests and provide exceptional service throughout their stay, ensuring guest satisfaction and creating memorable experiences.

Essential Job Functions:

1. Deliver unparalleled service, courtesy, and care to guests
2. Respond promptly to guest questions and requests
3. Streamline check-in and check-out processes
4. Answer incoming calls professionally
5. Multitask effectively in a dynamic environment
6. Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push, or pull 10 lbs
• Primarily standing during shifts

Qualifications:

• High school diploma or equivalent
• One year of front desk experience preferred
• Customer service or guest-facing experience required
• Proficiency with MS Office Suite; experience with hotel PMS systems like OPERA or OnQ is a plus

SPIRE Hospitality is an Equal Opportunity Employer, including for veterans and individuals with disabilities. We do not discriminate based on pay discussions unless legally permitted.

Applicants are encouraged to review their rights under federal employment laws, including the Know Your Rights notice from the Department of Labor.