Front Desk Agent (PM)

Sofitel; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service to guests. In this dynamic role, you will welcome guests, manage check-in and check-out processes, and ensure a unique and memorable experience. Your ability to engage with guests and promote hotel amenities will be crucial. This position offers a chance to be part of a global team committed to sustainability and guest satisfaction. If you are passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Employee Discounts

Wellness Programs

Career Development Opportunities

Flexible Scheduling

Qualifications

• Experience in Front Desk, Hospitality or Customer Service is essential.
• Knowledge of luxury environments and foreign languages is a plus.

Responsibilities

• Check-in and check-out guests while ensuring a unique experience.
• Engage with guests and promote hotel services and loyalty programs.
• Assist with guest inquiries and maintain confidentiality.

Skills

Customer Service

Hospitality Experience

Fluent English

Foreign Language Skills

Typing Speed (60 wpm)

Education

Experience in Front Desk

Knowledge of Luxury Environment

Tools

Opera

HotSos

Micros

MS Word

Excel

Outlook

Job description

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Company Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you in maintaining your well-being too, so that you can live life to the fullest.

When you become one of our Heartists, you will also be a member of the Accor group with all the benefits in which that brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…)

Discover more, at careers.accor.com

Job Description

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.

Primary Duties

• Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
• Maintain Guest confidentiality and security at all times
• Ensure guest methods of payment are in good standing at all times
• Engage guests in public area to direct and answer questions.
• Connect with guests during check-in for Cousu-main Opportunities
• Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)
• Orient guests in the hotel and help them to understand the property and amenities
• Promote and enroll guests into our Loyalty program “Le Club”
• Recognize and highlight benefits for all VIP guests
• Upsell guests rooms and promote all hotel services and events.
• Complete daily reports to manage all guest credit card balances and billing
• Complete daily reports for guest requests and room preferences
• Assist in guest problem resolution
• Maintain a cash bank for guest transactions
• Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops.
• Input and track all guest requests through the “HOTSOS” program
• Engage in the implementation of all Sofitel Standards in the Front Office
• Exude a professional and luxury demeanor at all times

Secondary Duties

• PBX phone operations
• Room Service order taking and placing on Micros
• Maintaining the Hotel Business center
• Concierge services
• Lobby duty (greeting & engaging guests)
• Assist guest with directions and information in the area
• Assist in keeping public areas tidy at all times

Qualifications

• Experience in Front Desk, Hospitality or Customer Service
• Opera, HotSos, Micros, Outlook
• Knowledge of the Luxury Environment
• Foreign Language helpful
• MS Word, Excel
• Ability to type at least 60 wpm
• Able to stand at least 8 hours a day
• Fluent English Language
• French or Spanish Language a Plus

Physical Tasks & Diversity

Some moving or lifting luggage, constant standing and walking. We are an inclusive company committed to diversity and inclusion.

Compensation & Schedule

Pay: $30.50 per hour

Schedule: PM /Overnight Shift (3:00PM - 11:30PM) & (11:00PM - 7:30AM)