Sheraton Cerritos - Front Desk Agent

Aimbridge Hospitality; Cerritos (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to enhance guest experiences through exceptional customer service and communication. This role involves managing front desk operations, ensuring guest satisfaction, and multitasking efficiently. Ideal candidates will possess strong problem-solving skills and a high school diploma. Full-time employees are eligible for a comprehensive benefits package, including medical insurance and a 401(k) retirement plan.

Benefits

Daily Pay option

Medical, Dental, and Vision insurance

Disability Income (Short-Term & Long-Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Experience in hospitality preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide friendly, warm, and outstanding service to guests.
• Handle reservations, check-ins, and check-outs simultaneously.
• Assess situations quickly and resolve guest concerns efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

The Front Desk Agent plays a crucial role in delivering exceptional guest experiences through excellent customer service and communication. This position involves managing guest interactions and ensuring the smooth operation of the front desk.

KEY SKILLS / RESPONSIBILITIES

1. Customer Service Excellence: Provide friendly, warm, and outstanding service to guests, enhancing their satisfaction.
2. Communication: Convey information clearly, address guest inquiries promptly, and communicate effectively with guests and team members.
3. Problem-Solving: Assess situations quickly and resolve guest concerns efficiently.
4. Multitasking: Handle reservations, check-ins, and check-outs simultaneously and efficiently.
5. Financial Skills: Understand and work with basic financial information and arithmetic.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in hospitality preferred.
• Familiarity with hotel management software and Microsoft Office.

After an initial waiting period, full-time employees are eligible for a benefits package including:

• Daily Pay option (ask your Recruiter for details)
• Medical, Dental, and Vision insurance
• Disability Income (Short-Term & Long-Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

PROPERTY INFORMATION :

Located near Anaheim, Long Beach, and Los Angeles, our hotel is a preferred choice for travelers exploring Southern California. Accessible via LAX, LGB, or SNA airports, and close to attractions like Disneyland and Knott's Berry Farm, guests can relax in spacious rooms or enjoy dining and drinks in our lobby lounge.