Front Desk Agent

Pacific Hospitality Group; Irvine (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking hotel team that values guest experiences and hospitality excellence. As a key member of our front desk staff, you will create memorable moments for guests through warm greetings and exceptional service. Your role involves managing guest registrations, resolving concerns, and ensuring smooth operations at the hotel. This position offers a unique opportunity to grow in a supportive environment where your contributions matter. If you are passionate about hospitality and eager to make a difference, we invite you to apply and be part of our dedicated team.

Qualifications

• Excellent customer service skills to resolve guest complaints.
• Ability to communicate effectively with diverse guests.

Responsibilities

• Greet and assist guests with check-in and check-out procedures.
• Handle guest complaints and resolve issues promptly.
• Maintain accurate hotel records and process payments.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma

Hospitality Management Degree

Job description

AC Hotel Irvine, Irvine, California, United States of America

Job Description

Posted Tuesday, May 6, 2025 at 7:00 AM

Who We Are:

AC Hotel Irvine by Marriott is a 176-room lifestyle select-service hotel located 1.4 miles south of John Wayne Airport in Irvine, CA. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay. This hotel will include the AC bar/lounge serving mixology style cocktails and tapas, the AC kitchen serving a European-style breakfast, small meeting spaces, a fitness studio, and pool overlooking the city of Irvine. Are you ready to take your career to the next level? Apply Today!

Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

What You Will Accomplish

• Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel and hotel amenities.
• Registers hotel guest by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures. Issues door key cards. Establishes guest credit by verifying credit cards or obtaining cash. Seeks opportunities to maximize revenue
• Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
• Maintains hotel records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects hotel revenue by entering services and charges, computing bills and obtaining payments. Runs all necessary reports and balances paperwork.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

What You Will Bring

Provides warm and welcoming experience for all guests and visitors. Handles all aspects of guest registration/check-in and check-out procedures. Provides special assistance and information about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system, collects funds and runs necessary reports. Seeks opportunities to maximize revenue.

Great If you have

• Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
• Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
• Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Proficiency in another language a plus.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

AC Hotel Irvine, Irvine, California, United States of America