Front Desk Agent

Best Western Valencia; Santa Clarita (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent responsible for checking guests in and out, processing payments, and providing excellent customer service. The role requires strong communication skills and the ability to handle guest requests efficiently. Benefits include medical insurance, PTO, and opportunities for growth.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

PTO

401(k) with Company Match

Travel Discount Program

Opportunities for Growth

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.

Responsibilities

• Greet guests in a friendly and professional manner.
• Process cash and credit card transactions accurately.
• Respond to guest complaints and ensure satisfaction.

Skills

Customer Service

Communication

Tools

Hotel Management Systems

Spreadsheets

Word Processing

Job description

Job Summary

The Front Desk Agent is responsible for efficiently and courteously checking guests in and out of the hotel using the property management system. This role involves processing all payments according to established hotel policies and providing information and customer service to guests and visitors.

Responsibilities

1. Greet guests in a friendly, prompt, and professional manner.
2. Register guests, issue room keys, provide information on hotel services and room locations, and answer phones courteously.
3. Upsell rooms whenever possible to maximize hotel revenue.
4. Accurately process all cash and credit card transactions, including posting charges, completing cashier reports, preparing deposits, and securing the cash bank.
5. Manage guest safe-deposit boxes securely.
6. Communicate guest requests or issues to management for follow-up.
7. Respond appropriately to guest complaints and make service recovery gestures to ensure guest satisfaction.

Qualifications

1. 1-2 years of customer service experience.
2. Ability to stand for 8 hours.
3. Basic computer skills, including email, word processing, spreadsheets, and hotel management systems.

Benefits and Perks

1. Excellent benefits including medical, dental, life insurance, PTO, and 401(k) with company match for full-time employees.
2. Travel discount program.
3. Opportunities for growth through internal promotions.

Excel Hotel Group is a fully integrated property ownership, management, and development company experiencing exciting growth. We pride ourselves on our family-driven culture.