Front Desk Agent

Remington; Los Angeles (CA); On-site; Full time

Job summary

A leading hotel in Los Angeles is seeking a Front Office Associate to provide exceptional service to guests. Responsibilities include checking guests in and out, processing payments, and managing reservations. The ideal candidate will have a strong work ethic, enjoy teamwork, and be willing to work flexible hours, including nights and weekends.

Qualifications

• Ability to manage cash handling and process charges accurately.
• Knowledge of hotel rates and reservations procedures.

Responsibilities

• Greet and check in guests promptly and professionally.
• Process all charges and manage cash handling accurately.
• Review reservations and block rooms as needed.

Skills

High work ethic

Self-initiative

Teamwork

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently process all charges, knowing how and where to post them.
• Have complete working knowledge of the Front Office computer or manual system, including all daily transactions and those performed infrequently.
• Accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges, and making change correctly.
• Review reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts, and how to handle each.
• Be familiar with reservations procedures, including how to take same-day reservations efficiently (approximately 2 minutes), and follow cancellation and relocation procedures when necessary.

Rate of pay : $25.52 per hour

What we are looking for

• High work ethic and self-initiative
• Willingness to work varying schedules, including nights, weekends, and holidays
• Someone who enjoys working as part of a team that provides great experiences for our guests!