Front Desk Agent PM

SOFITEL; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to provide exceptional service and create memorable experiences for guests. This role goes beyond traditional check-in and check-out duties, focusing on personalizing each guest's stay. You will engage with visitors, assist with inquiries, and promote hotel services while maintaining a professional demeanor. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you. Join a team that values diversity and inclusion, and be part of a company that prioritizes exceptional guest experiences.

Benefits

401(k)

401(k) matching

Health insurance

Paid time off

Employee discounts

Flexible spending account

Disability insurance

Life insurance

Employee assistance program

AD&D insurance

Qualifications

• Experience in front desk, hospitality, or customer service roles.
• Ability to engage with guests and ensure their satisfaction.

Responsibilities

• Check-in and check-out hotel guests while ensuring payment security.
• Engage with guests to provide a unique and luxurious experience.

Skills

Customer Service

Front Desk Operations

Communication Skills

Problem Resolution

Fluent English

Foreign Language Skills

Education

Experience in Hospitality

Knowledge of Luxury Environment

Tools

Opera

HotSos

Micros

MS Word

MS Excel

Job description

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.

Primary Duties :

• Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
• Maintain Guest confidentiality and security at all times
• Ensure guest methods of payment are in good standing at all times
• Engage guests in public area to direct and answer questions.
• Connect with guests during check-in for Cousu-main Opportunities
• Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)
• Orient guests in the hotel and help them to understand the property and amenities
• Promote and enroll guests into our Loyalty program “Le Club”
• Recognize and highlight benefits for all VIP guests
• Upsell guests rooms and promote all hotel services and events.
• Complete daily reports to manage all guest credit card balances and billing
• Complete daily reports for guest requests and room preferences
• Assist in guest problem resolution
• Maintain a cash bank for guest transactions
• Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops.
• Input and track all guest requests through the “HOTSOS” program
• Engage in the implementation of all Sofitel Standards in the Front Office
• Exude a professional and luxury demeanor at all times

Secondary Duties :

• PBX phone operations
• Room Service order taking and placing on Micros
• Maintaining the Hotel Business center
• Assist guest with directions and information in the area
• Assist in keeping public areas tidy at all times
• Qualifications

  Qualifications

  • Front Desk, Hospitality or Customer Service
  • Opera
  • HotSos
  • Micros
  • Outlook
  • Knowledge of the Luxury Environment
  • Foreign Language Helpful
  • MS word, excel
  • Ability to type at least 60 wpm
  • Able to stand at least 8 hours a day
  • Fluent English Language
  • French or Spanish Language a Plus

  Essential Physical Tasks: Some moving or lifting luggage, constant standing and walking

  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  Additional Information

  Benefits:

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off

  Confidentiality: All your information will be kept confidential according to EEO guidelines.

  Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

  Our commitment to Diversity & Inclusion
  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

  Pay: $30.50 per hour

  Schedule: PM /Overnight Shift (3:00PM - 11:30PM) & (11:00PM - 7:30AM)