Front Desk Agent

Home2 Suites by Hilton Lebanon; Lebanon (TN); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development

Travel Discounts

Job summary

Home2 Suites by Hilton Lebanon is seeking a Front Desk Agent to deliver warm, friendly service and manage guest check-ins and check-outs with accuracy. You will greet guests, answer phones, and resolve routine inquiries while using hotel software and POS systems.

The role emphasizes excellent English communication, comfort with computers, and physical ability to lift up to 20 pounds. Join a team that values guest satisfaction and professional growth.

Qualifications

• Excellent English communication skills (reading, writing and speaking).
• Comfortable using a computer and software to check guests in and out.
• Ability to lift or move up to 20 pounds.

Responsibilities

• Provide the first impression to guests and deliver exceptional service.
• Welcome guests in person and over the phone daily.
• Handle check-in/check-out, cash and credit card transactions accurately and confidently.

Skills

Customer service

Cash handling

Communication

Tools

POS system

Job description

Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt courtesy. As a Front Desk Agent, you'll have many opportunities to brighten someone's day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online