Front Desk Agent

Sunrise Hospitality; Lafayette (LA); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

PTO after 90 days

1 week vacation after 1 year

Employee hotel discount

Retirement plan after 2 years

Job summary

Sunrise Hospitality in Lafayette, Louisiana, seeks a friendly Front Desk Agent to welcome guests at a 94-room hotel. Responsibilities include checking guests in/out, answering calls, handling reservations, processing payments, and coordinating with housekeeping and maintenance to ensure smooth daily operations.

The ideal candidate communicates well, presents a professional appearance, and thrives in a fast-paced hospitality environment.

Qualifications

• Strong communication and customer service skills.
• Professional appearance and guest-friendly demeanor.
• Ability to multitask and work in a fast-paced environment.
• Previous hospitality or customer service experience preferred.
• Must be dependable, punctual, and a team player.

Responsibilities

• Provide outstanding guest service with a warm, professional attitude.
• Check guests in and out efficiently, ensuring accuracy and satisfaction.
• Answer phones, handle reservations, and respond to guest inquiries.
• Process payments, maintain accurate records, and manage daily reports.
• Collaborate with housekeeping and maintenance to ensure smooth daily operations.
• Resolve guest concerns quickly and effectively to maintain satisfaction.
• Uphold hotel brand standards and company policies.
• Maintain a clean, organized, and professional front desk area.

Skills

Strong communication

Customer service

Professional appearance

Multitasking

Team player

Job description

• Department: Front Desk , Guest Service Agent (Front Desk)
• Hours: 24-32
• Rate of Pay: $11 per hour

Join our team at Sunrise Hospitality, where service and comfort meet Southern hospitality!
We are currently seeking a friendly, professional Front Desk Agent to be the welcoming face of our 94-room hotel in Lafayette, Louisiana.

• Provide outstanding guest service with a warm, professional attitude
• Check guests in and out efficiently, ensuring accuracy and satisfaction
• Answer phones, handle reservations, and respond to guest inquiries
• Process payments, maintain accurate records, and manage daily reports
• Collaborate with housekeeping and maintenance to ensure smooth daily operations
• Resolve guest concerns quickly and effectively to maintain satisfaction
• Uphold hotel brand standards and company policies
• Maintain a clean, organized, and professional front desk area

Qualifications:

• Strong communication and customer service skills
• Professional appearance and guest-friendly demeanor
• Ability to multitask and work in a fast-paced environment
• Previous hospitality or customer service experience preferred
• Must be dependable, punctual, and a team player

What We Offer:

• Paid Time Off begins accruing after 90 days
• 1 week of vacation after 1 year of service
• Employee hotel discount rates nationwide
• Retirement investment plan after 2 years of employment