Hotel Front Desk Agent

Four Points by Sheraton; Novi (MI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Job summary

Four Points by Sheraton Novi is seeking a friendly and dependable Full-Time Front Desk Agent to join our hotel team. You will greet guests, manage check-ins/outs, answer inquiries, and support daily front desk operations.

The ideal candidate provides excellent customer service, multitasks effectively, and maintains a welcoming atmosphere for all guests. Weekend and holiday availability is required.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and dependable attitude.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills and ability to learn hotel front desk systems.

Responsibilities

• Welcome guests and provide a friendly, professional first impression.
• Complete guest check-ins and check-outs accurately and efficiently.
• Answer phones, emails, and guest inquiries.
• Assist guests with questions, requests, and concerns.
• Handle reservations, room assignments, and guest accounts.
• Process payments and maintain accurate front desk records.
• Communicate effectively with housekeeping and other hotel departments.
• Monitor the lobby and maintain a clean, organized front desk area.
• Follow hotel policies and procedures regarding guest service, security, and safety.
• Address guest concerns professionally and work to find appropriate solutions.
• Complete shift reports and other required front desk paperwork.
• Maintain a positive and welcoming atmosphere for all guests.

Skills

Customer service

Communication

Attention to detail

Multitasking

Basic computer skills

Reliability

Job description

Full-Time Front Desk Agent

Position: Front Desk Agent

Schedule: Full-Time

Employment Type: Full-Time

We are looking for a friendly, dependable, and professional Full-Time Front Desk Agent to join our hotel team. The ideal candidate enjoys working with people, provides excellent customer service, and can confidently handle the day-to-day responsibilities of a busy hotel front desk.

Benefits

• Employee discounts
• Paid time off

Responsibilities

• Welcome guests and provide a friendly, professional first impression
• Complete guest check-ins and check-outs accurately and efficiently
• Answer phones, emails, and guest inquiries
• Assist guests with questions, requests, and concerns
• Handle reservations, room assignments, and guest accounts
• Process payments and maintain accurate front desk records
• Communicate effectively with housekeeping and other hotel departments
• Monitor the lobby and maintain a clean, organized front desk area
• Follow hotel policies and procedures regarding guest service, security, and safety
• Address guest concerns professionally and work to find appropriate solutions
• Complete shift reports and other required front desk paperwork
• Maintain a positive and welcoming atmosphere for all guests

Qualifications

• Excellent customer service and communication skills
• Friendly, professional, and dependable attitude
• Strong attention to detail and organizational skills
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer skills and ability to learn hotel front desk systems
• Previous hotel or customer service experience preferred
• Ability to work a flexible schedule, including weekends and holidays
• Reliable attendance and punctuality are essential

What We Offer

• Full-time hours with a consistent work schedule
• Supportive and professional work environment
• Opportunities to develop valuable hospitality experience
• Employee hotel discounts and paid time off
• Opportunities for growth within the hotel