Front Desk Guest Specialist | PTO, Discounts & Growth

Sunrise Hospitality

Lafayette (LA)

On-site

USD 13,000 - 18,000

Full time

2 days ago

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Benefits offered by this job

PTO after 90 days

1 week vacation after 1 year

Employee hotel discount

Retirement plan after 2 years

Job summary

Sunrise Hospitality in Lafayette, Louisiana, seeks a friendly Front Desk Agent to welcome guests at a 94-room hotel. Responsibilities include checking guests in/out, answering calls, handling reservations, processing payments, and coordinating with housekeeping and maintenance to ensure smooth daily operations.

The ideal candidate communicates well, presents a professional appearance, and thrives in a fast-paced hospitality environment.

Qualifications

Strong communication and customer service skills.
Professional appearance and guest-friendly demeanor.
Ability to multitask and work in a fast-paced environment.
Previous hospitality or customer service experience preferred.
Must be dependable, punctual, and a team player.

Responsibilities

Provide outstanding guest service with a warm, professional attitude.
Check guests in and out efficiently, ensuring accuracy and satisfaction.
Answer phones, handle reservations, and respond to guest inquiries.
Process payments, maintain accurate records, and manage daily reports.
Collaborate with housekeeping and maintenance to ensure smooth daily operations.
Resolve guest concerns quickly and effectively to maintain satisfaction.
Uphold hotel brand standards and company policies.
Maintain a clean, organized, and professional front desk area.