Front desk Agent

WOMACK HOSPITALITY LLC; Maryland; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Career advancement opportunities

Professional development opportunities

Positive and supportive work env

Job summary

WOMACK HOSPITALITY LLC is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist with guest requests to ensure a smooth stay.

Ideal candidates have strong communication skills and the ability to multitask in a fast-paced environment. Evening, weekend, and holiday availability may be required.

Qualifications

• Experience in front desk or customer service roles is preferred.
• Strong verbal and written communication abilities.
• Ability to multitask in a fast-paced environment with attention to detail.
• Familiarity with reservation software and MS Office applications.

Responsibilities

• Manage reservations and check guests in/out using a computer system.
• Handle guest requests, such as restaurant bookings or tours.
• Assist with payments, issue keys, and manage check-in/check-out processes.
• Answer phone inquiries and respond to online messages promptly.
• Support coordination of events and meetings as needed.
• Handle guest concerns professionally and maintain cleanliness of front desk area.

Skills

Customer service

Communication

Multitasking

Reservation systems

MS Office

Flexibility

Tools

Reservation management systems

Microsoft Office

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment