Front Desk Agent

Hilton Kansas City Country Club Plaza; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant and dynamic team at a leading hospitality establishment, where your role as a Front Desk Agent will be pivotal in creating memorable experiences for guests. This position offers a unique opportunity for career growth through our Management Development Program, designed to cultivate future leaders. Become part of a supportive environment that values your contributions and fosters personal and professional development. Enjoy competitive benefits, including travel discounts and a chance to be part of a family-like team that strives for excellence in service. If you have a passion for hospitality and a desire to grow, this is the ideal opportunity for you.

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Qualifications

• Prior front desk experience in a brand setting or luxury hotel environment preferred.
• Strong communication and listening skills are essential.
• Flexible schedule required for days, weekends, and holidays.

Responsibilities

• Welcome guests, manage their information, and distribute keys.
• Answer general inquiries to ensure an excellent stay.
• Assign rooms and assist with guest needs.

Skills

Customer Service

Communication Skills

Microsoft Office

Fluency in English

Spanish Language Skills

Education

High School Diploma

Hospitality Degree

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us:Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agentyou will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitalitywill shine and set the tone foran unforgettable guest experience

Advancement Opportunities and Professional Career Path:

• Front Office Manager • Operations Manager • Assistant General Manager • General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Contact Us to Apply!

Please send your resume to (HIRING MANAGER or HR CONTACT, TITLE) at (EMAIL)

Source: Hospitality Online