Agent Front Desk

InterContinental Hotels Group; Leavenworth (KS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create memorable experiences for guests. This role involves welcoming guests, managing bookings, and ensuring a smooth check-in and check-out process. The ideal candidate will possess excellent communication and problem-solving skills, be tech-savvy, and have a flexible schedule. Join a dynamic team where your contributions will enhance guest satisfaction and create lasting memories. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• At least one year of experience in a front desk or guest service position.
• Ability to lift, push, and pull objects up to 50lbs.

Responsibilities

• Provide a warm welcome and assist guests with check-in and check-out.
• Manage guest bookings and handle cash and credit transactions.
• Act on guest preferences and handle requests or concerns.

Skills

Communication Skills

Problem-Solving Skills

Fluency in Local Language

Tech-Savvy

Flexibility

Strength

Education

High School Diploma

College or University Degree

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here .