Front Desk Agent

Chance Management; Kansas; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create a welcoming atmosphere for guests. This role is pivotal as the first point of contact, where you will check in guests, provide essential information, and ensure a smooth experience throughout their stay. With a focus on exceptional service, you will handle guest requests, manage reservations, and resolve any concerns. If you thrive in a fast-paced environment and enjoy interacting with people, this position offers a fantastic opportunity to be part of a dynamic team that values hospitality and guest satisfaction.

Benefits

Competitive Wages

Paid Earned Personal Leave

Holiday Pay

Health Coverage Options

Life Insurance

Flexible Spending Account

Employee Discount

Uniforms

Qualifications

• Strong communication skills for effective interaction with guests and staff.
• Physical ability to bend, stand, and walk for the duration of shift.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Check guests in and out, resolving any issues.
• Communicate with other departments to ensure excellent service.

Skills

Communication Skills

Basic Math Skills

Computer Skills

Physical Stamina

Time Management

Flexibility

Job description

Join to apply for the Front Desk Agent role at Chance Management.

Summary

The Front Desk is often the first point of contact and the first impression for guests. Warm knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience, a Front Desk Agent will check in and out guests efficiently and make sure they have all they need for a great stay.

Duties and Responsibilities

1. Welcome guests in a friendly, prompt, and professional manner, recognizing rewards club members and returning guests.
2. Check guests in, issue room keys, and provide information on hotel services and room locations.
3. Ensure required identification is taken from guests at check-in following local legislative requirements.
4. Answer phones promptly and courteously.
5. Upsell rooms where possible to maximize hotel revenue.
6. Answer, record, and process all guest calls, messages, requests, questions, and concerns.
7. Record guest preferences in the system.
8. Check guests out, resolving any late or disputed charges.
9. Accurately process all cash and credit card transactions using established procedures.
10. Issue, control, and release guest safe-deposit boxes following hotel procedures.
11. Communicate any outstanding guest requests or issues to management.
12. Take action to solve guest problems/complaints using appropriate service recovery guidelines.
13. Follow established hotel safety protocols and procedures at all times. Report any health/safety incidents, security breaches, concerns, or suspicious behavior to the manager on duty.
14. Book guest reservations, process cancellations, revisions, and information updates.
15. Work as part of a team and communicate with other departments to ensure excellent service.
16. Complete any other duties or special projects as assigned.

Skills and Qualifications

• Strong communication skills for effective interaction with guests and staff.
• Basic reading, writing, math, and computer skills.
• Physical ability to bend, stand, and walk for the duration of shift.
• Lift and carry items weighing up to 50 pounds; ability to push/pull medium to large objects.
• Ability to work under time constraints in a fast-paced environment.
• Flexible schedule including weekends and holidays.

Benefits

• Competitive wages
• Paid Earned Personal Leave
• Holiday Pay for worked holidays
• Options for health coverage for individuals and families
• Life Insurance
• Flexible Spending Account for medical or dependent daycare expenses
• Employee Discount
• Uniforms

I understand that this job description represents key duties but is not exhaustive. I agree that if offered this position, I can meet all requirements with or without reasonable accommodations.