Overnight Front Desk Agent / Night Audit

KMG Hotels; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join the overnight front desk team. This full-time role is perfect for those who are passionate about providing exceptional customer service and ensuring guest satisfaction. You will be responsible for greeting guests, managing reservations, and addressing inquiries, all while working in a dynamic environment that operates 24/7. If you have a positive attitude and enjoy helping others, this opportunity is ideal for you to make a difference in guests' experiences at a leading hotel.

Qualifications

• Hotel experience is a plus, but attitude and demeanor are key.
• Ability to handle guest inquiries and maintain records.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle inquiries about hotel services and reservations.
• Maintain records of room availability and guests' accounts.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

About the Job:

The Sonesta Select Kansas City Airport is looking for new team members to join our star team at the overnight front desk team!

The people we want are people who want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction.

Position Overview:

• While hotel experience would be beneficial, it isn't necessary; the right attitude and demeanor are essential.
• This position is full-time (40 hours a week) or part-time and would have 8-hour shifts.
• Hotels operate 24 hours a day, 365 days a year; weekends and holidays are mandatory.
• This position will be responsible for arriving, departing, and in-house guests as well as telephone inquiries regarding reservations, hotel information, and guest concerns.
• Greets, registers, and assigns rooms to guests.
• Issues room keys and provides directions.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests' accounts.