Overnight Front Desk Agent / Night Audit

KMG Hotels; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking an Overnight Front Desk Agent to join their dynamic team. This role is pivotal in ensuring guest satisfaction by managing check-ins, answering inquiries, and providing essential information about hotel services. The ideal candidate will possess excellent customer service skills and a positive attitude, ready to work in a fast-paced environment. With a commitment to excellence and a focus on creating memorable experiences, this position offers a chance to be part of a dedicated team that values every associate. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Hotel experience is beneficial but not necessary; attitude is key.
• Ability to manage guest inquiries and maintain records.

Responsibilities

• Greet, register, and assign rooms to guests.
• Manage guest inquiries and provide hotel information.
• Keep records of room availability and guests' accounts.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Overnight Front Desk Agent / Night Audit

Join to apply for the Overnight Front Desk Agent / Night Audit role at KMG Hotels.

Base Pay Range

$17.00/hr - $17.00/hr

About The Job

The Sonesta Select Kansas City Airport is looking for new team members to join our star team at the overnight front desk team! The people we want are those who want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction.

Position Overview

• While hotel experience would be beneficial, it isn't necessary; the right attitude and demeanor are essential.
• This position is full-time (40 hours a week) or part-time and would have 8-hour shifts.
• Hotels operate 24 hours a day, 365 days a year; weekends and holidays are mandatory.
• This position will be responsible for managing arriving, departing, and in-house guests as well as telephone inquiries regarding reservations, hotel information, and guest concerns.
• Greets, registers, and assigns rooms to guests.
• Issues room keys and provides directions.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests' accounts.

About KMG Hotels

KMG HOTELS was founded in 2000 and is owned by Jay Koshiya and Sanjay Koshiya. Today, KMG owns and operates twenty-one hotels, representing various franchises like Marriott, Hilton, InterContinental Hotels Group, and Choice Hotels International. KMG is committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the 'right way' takes precedence over doing it the 'easy way.' Our growth is built on honest business practices, a strong commitment to our associates, and a dedication to providing well-maintained hotels.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

General Business

Industries

Hospitality