Front Desk Agent - Part Time

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service to guests. This role is pivotal in enhancing the guest experience by acknowledging requests, managing reservations, and ensuring a seamless check-in and check-out process. With a focus on communication and problem-solving, the ideal candidate will thrive in a dynamic environment where they can showcase their customer service skills. Join a team that values family and culture, and be part of a welcoming atmosphere that celebrates hospitality at its finest.

Qualifications

• High school diploma or GED required.
• 6-12 months related experience preferred.

Responsibilities

• Acknowledge and respond to guest needs and requests.
• Register guests and collect valid payment information.
• Promote goodwill and service during guest interactions.

Skills

Customer Service

Communication Skills

Problem Solving

English Fluency

Education

High School Diploma

GED Equivalency

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel + Leisure, and Kansas City’s newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city’s best nightlife, restaurants, and shopping.

In addition to the hotel's 144 guest rooms are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Job Overview

The Front Desk Agent is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.

· Acknowledge and respond appropriately to guest needs and requests.

· Reports as scheduled and in compliance with uniform standards and appearance.

· Comply with the company’s prescribed safety and security policy, procedure and protocol.

· Promote at atmosphere of goodwill and service during all guest interaction.

· May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment.

· Effectively sell the hotel through prescribed standards for booking reservations.

· Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts.

· Pre-assign rooms taking consideration of special requests or needs.

· Register guests and collect valid method of payment while maintaining accurate information on registration.

· Prepare and explain charges at time of check out and finalize guest charges.

· Transmits and receives messages to guests and other colleagues.

· Keep an accurate accounting of all cash, credit card and credit transactions.

· May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.

· May deposit guest valuable in hotel safe or safety deposit box.

· Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities.

· May assist with valet, shuttling guests, baggage handling due to business demands.

· Other tasks as assigned by the Director of Rooms and Front Desk Manager.

Qualifications

Education:

· High school diploma or GED equivalency required.

Experience:

· 6-12 months related experience and or/training preferred.

· Hotel experience preferred.

• Weekend availability required

Interaction/Skill Set:

· Ability to read and understand English fluently and speak clearly.

· Excellent listening and comprehension skills.

· Excellent written and oral communication skills.

· Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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