FRONT DESK AGENT

BC LYND Hospitality; Overland Park (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their team. This role involves providing exceptional service to guests during check-in and throughout their stay, ensuring a welcoming atmosphere at all times. The ideal candidate will be flexible and able to handle various tasks, from managing reservations to addressing guest inquiries. With a focus on customer satisfaction, this position offers a sign-on bonus and the opportunity to work in a dynamic environment. If you thrive in a fast-paced setting and enjoy making guests feel at home, this is the perfect opportunity for you.

Benefits

Sign-On Bonus

Flexible Scheduling

Employee Discounts

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel or related field preferred.

Responsibilities

• Greet and welcome guests at the front desk.
• Assist with reservations, check-ins, and check-outs.
• Operate the PBX console and ensure hotel standards are met.

Skills

Customer Service

Communication Skills

Multitasking

Computer Experience

Education

High School Diploma

College Coursework in Related Field

Tools

PBX Console

Job description

Join to apply for the FRONT DESK AGENT role at BC LYND Hospitality

Sign On Bonus up to $1,000 in a 6-month continuous Full-Time status.

Shift consists of 7:00 am - 3:00 pm (may vary depending on hotel demands). Must be flexible with days and able to work weekends and holidays.

The Full-Time Front Desk Agent at the TownePlace Suites in Overland Park, Kansas is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• College coursework in a related field helpful.
• Customer service experience preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Light work involving exerting up to 20 pounds of force occasionally and up to 10 pounds frequently.
• Ability to stand during entire shift.

Work Environment

• Indoor and outdoor hotel facilities.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize tasks.
• Attend all required meetings and training.
• Maintain high standards of personal appearance and grooming.
• Comply with hotel standards and regulations for safe and efficient operations.
• Handle problems proactively and maintain confidentiality.
• Show initiative and anticipate guest and operational needs.
• Perform other duties as assigned by management.

Duties & Functions

• Greet and welcome guests and staff at the front desk.
• Operate the PBX console and ensure hotel standards are met.
• Answer inquiries about hotel services and local information.
• Manage package, mail, and message deliveries.
• Review daily logs and trace files.
• Assist with reservations, check-ins, and check-outs.
• Follow cash handling and credit policies.
• Be familiar with hotel promotions, rates, and group bookings.
• Understand emergency procedures and assist as needed.
• Operate all relevant front desk systems efficiently.
• Maintain a clean and organized work area.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality