Front Desk Agent

Ontario Trillium Foundation; Indianapolis (IN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Dental plan

Paid holidays for FT/PT

PTO 6 months of service

Hotel brand stay discounts

Job summary

Ontario Trillium Foundation is hiring a Front Desk Agent to warmly welcome guests and manage check-ins/check-outs. You will handle reservations, process payments, and respond to inquiries in a fast-paced hotel setting.

The role emphasizes friendly, professional customer service and collaboration with housekeeping and maintenance to ensure smooth operations on a daily basis.

Qualifications

• Customer service oriented with ability to handle reservations.
• Experience in hospitality or front desk role preferred.

Responsibilities

• Greet and assist guests during arrival and departure.
• Process payments and issuing room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

Job description

Job Summary:

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

• MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

• Greet and assist guests during arrival and departure
• Process payments and issuing room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records