Front Desk

Red Roof Plus Miami Airport; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work

Job summary

Red Roof Plus Miami Airport in Miami is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs during their stay.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced hotel environment. Training is provided along with a competitive salary and opportunities to develop professionally.

Qualifications

• Previous experience in front desk or guest services preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficient with reservation systems and office software.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Teamwork

Tools

Reservation management systems

Microsoft Office

Hospitality software

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment