Front Desk Agent

ARK; Fort Walton Beach (FL); In loco; USD 23.000 - 25.000; Tempo pieno

Descrizione del lavoro

ARK in Fort Walton Beach, FL seeks a friendly Hotel Front Desk Attendant to warmly greet guests, handle check-in/check-out, and convey our property's services.

You will balance cash, coordinate with housekeeping, and help guests navigate local dining and directions; a flexible weekend/holiday schedule is required.

Competenze

• Experience in front desk or hospitality is preferred.
• Proficiency with Microsoft Office suite.
• Ability to stand, walk, and lift up to 25 pounds.
• Availability to work flexible weekends and holidays.
• Excellent guest service and communication skills.

Mansioni

• Greet guests and manage the registration process to determine room needs and reason for visit.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Take reservations in person, via email, or over the phone, including group bookings.
• Balance cash at the end of the shift and generate accounting reports for the next shift.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Conoscenze

Customer service

Multitasking

MS Office proficiency

Flexible schedule

Physical stamina

Strumenti

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Descrizione del lavoro

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Compensation: $17 - $18 hourly

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong customer service skills with a guest-focused approach.

Responsibilities

• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Provide guests with information about hotel amenities, dining, and travel directions.
• Take reservations in person, via email, or over the phone, including group bookings.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.