Front Desk Agent

Hampton Inn by Hilton; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Hampton Inn by Hilton Park Row I-10 in Houston seeks a friendly Front Desk Agent to welcome guests, manage check-in/check-out, and handle reservations with accuracy.

You will respond to guest inquiries in person and by phone, share information about hotel services and local attractions, and resolve concerns promptly and professionally. Daily duties include processing payments and coordinating with housekeeping and maintenance to uphold brand standards.

Qualifications

• Must have strong customer service and communication skills.
• Experience with front desk operations including check-in/check-out and payment processing.
• Familiarity with reservations processes and guest requests.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Basic computer skills and comfort with hotel management software.

Responsibilities

• Welcome guests and assist with check-in/check-out and reservations.
• Respond to guest inquiries in person and by phone; provide information on services and local attractions.
• Resolve guest concerns promptly and professionally.
• Process payments and maintain accurate records; coordinate with housekeeping and maintenance.
• Uphold brand standards for safety, security, and service.

Skills

Guest service skills

Phone etiquette

Front desk operations

Reservations processes

Flexible hours

Basic computer skills

Attention to detail

Hospitality experience (preferred)

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Role Description

The Front Desk Agent is a full-time, on-site role located at the Hampton Inn by Hilton Park Row I-10, TX( 18014 Park Row Drive, Houston, Texas, 77084, USA). This position is responsible for welcoming guests, completing check-in and check-out procedures, and handling reservations and room assignments. The Front Desk Agent responds to guest inquiries in person and by phone, provides information about hotel services and local attractions, and resolves concerns promptly and professionally. Daily tasks include processing payments, maintaining accurate records, coordinating with housekeeping and maintenance, and following brand standards for safety and security. The role requires consistent, courteous customer service and a professional presence at the front desk throughout each shift.

Qualifications

• Strong customer service skills, including a friendly demeanor and commitment to guest satisfaction.
• Proficient phone etiquette and communication skills for handling calls, messages, and guest inquiries.
• Experience with receptionist duties and front desk operations, such as check-in, check-out, and payment processing.
• Knowledge of reservations processes, including booking, modifying, and canceling stays accurately.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Basic computer skills and comfort using hotel management or reservation systems.
• Strong attention to detail, reliability, and ability to multitask in a fast-paced environment.
• Previous hotel or hospitality experience is preferred but not required; high school diploma or equivalent is beneficial.