Front Desk Agent

Crescent Hotels & Resorts; Bloomfield Hills (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

Crescent Hotels & Resorts in Bloomfield Hills, Michigan, is seeking a Front Desk Agent to deliver exceptional guest service. Responsibilities include ensuring the team is knowledgeable about hotel services, managing guest requests, and maximizing sales through up-selling. Ideal candidates should have previous front office experience, strong commercial awareness, and excellent communication skills. Join a dedicated team in a respected hotel brand that values guest satisfaction and service excellence.

Qualifications

• Front Office experience in the hotel or retail sector required.
• Strong sales capabilities with a calm and organized work ethic.
• Ability to prioritize tasks and meet deadlines effectively.

Responsibilities

• Ensure the shift team is knowledgeable about hotel services and promotions.
• Advise the team on special events and VIP guests.
• Maximize sales revenues through up-selling.
• Address guest requests, inquiries, and complaints promptly.
• Maintain a professional front desk appearance focused on guest service.

Skills

Commercial/business awareness

Excellent supervisory skills

Interpersonal skills

Communication skills

Customer service

Job description

Front Desk operations during your assigned shift to a consistently high standard

Responsibilities

• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Qualifications

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.