Front Desk Agent

The Lightwell Hotel and Spa; Hood River (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision

401(k) and Match

Employee Discounts

Hotel Discounts at Sister Properties

Monthly parking stipend

Staff Meal

Job summary

Lightwell Hotel + Spa in Hood River, OR is seeking a friendly Front Desk Agent to welcome guests and manage check-in/check-out, phone inquiries, and general guest needs. The role requires strong communication, multitasking, and a positive attitude to deliver exceptional hospitality.

Ideal candidates have customer service experience, a team mindset, and the ability to thrive in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Team-oriented and able to multitask.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Greet and check in guests in a friendly and efficient manner.
• Answer phone calls and respond to guest inquiries.
• Handle guest requests and resolve issues promptly.
• Maintain a clean and organized front desk area.
• Work weekends and other scheduled shifts.
• Cross-train with other departments.

Job description

Lightwell Hotel + Spa is seeking friendly and professional Front Desk Agents to join our new team in Hood River, OR. The Front Desk Agent will be responsible for providing exceptional customer service to all guests, checking guests in and out of the hotel, answering phone calls and inquiries, and assisting with any other guest needs as required. The ideal candidate will have excellent communication skills, be detail-oriented, and have a positive attitude.

Responsibilities

• Greet and check in guests in a friendly and efficient manner
• Answer phone calls and respond to guest inquiries
• Handle guest requests and resolve any issues promptly
• Uphold the standards of hospitality and company procedures
• Maintain a clean and organized front desk area
• Work all scheduled shifts - Must be able to work weekends
• Willing to cross-train with other departments
• Assist with other duties as needed

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• genuine passion for hospitality and helping people
• Team-oriented individual
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and other computer programs

Benefits

• Paid time off
• Medical, Dental, Vision (eligible per company policy)
• 401(k) and Match
• Employee Discounts
• Hotel Discounts at Sister Properties
• Monthly parking stipend (eligible per company policy)
• Staff Meal