Front Desk Agent

White Lodging Services, Inc.; Louisville (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Paid Parental Leave

DailyPay

Employee Assistance Program (EAP)

401(k) with company match

Vacation/PTO with rollover

Discounts on hotel rooms and dining

Tuition reimbursement

Job summary

White Lodging Services, Inc. seeks a Front Desk Agent at our Louisville properties to warmly welcome guests, register arrivals, manage reservations, and ensure a smooth check-in and check-out experience.

The role emphasizes strong communication, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. Prior hospitality experience is helpful but not required, with opportunities for growth across multiple hotels.

Qualifications

• Strong communication skills.
• Customer service mindset and a guest-first approach.
• Ability to be flexible and adapt to changing situations.
• Desire to work as part of a front desk team.
• Outgoing personality with a positive attitude.
• Hospitality experience is helpful but not required.

Responsibilities

• Provide high quality service to guests, anticipating and exceeding expectations.
• Check guests in and out efficiently and warmly.
• Follow cash handling and hotel accounting procedures.
• Develop knowledge of hotel staff, services, hours, locations, rates and amenities.
• Assist in maintaining lobby and entrance cleanliness.
• Protect guest and hotel information with confidentiality.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team orientation

Outgoing personality

Hospitality experience (helpful)

Job description

Description

Full-time and part-time positions available!

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth