Front Office Supervisor

Allison Inn & Spa; Newberg (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

The Allison Inn & Spa in Oregon Wine Country seeks a Front Desk Supervisor to uphold luxury guest service and hotel standards for an 85-room property. You will supervise Front Desk staff, perform duties of a Front Desk Agent when needed, and collaborate with other departments to ensure a seamless, memorable guest experience.

A calm, professional presence is essential. Requirements include a minimum of 2 years Front Desk experience in luxury settings, a flexible schedule including weekends and

Qualifications

• Minimum of 2 years Front Desk experience, preferably in a luxury setting.
• Flexible schedule to include weekends, early mornings, late evenings and holidays.
• Clear Background Check and DMV check.

Responsibilities

• Provide supervision, support and training to Front Desk staff for an 85 room luxury boutique hotel.
• When needed, perform the tasks of a Front Desk Agent, Bell/Valet, Concierge or other Rooms division tasks.
• Ensure hotel operations and standards are maintained to provide total guest satisfaction.
• Report guest / team member complaints immediately to the Rooms Operations Manager.
• Ensure proper key and Cash Bank controls are in effect.
• Communicate professionally with all team members and interact with other departments for a luxury guest experience.

Job description

Job Description

Job Description

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley.

The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting.

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.

Duties and Responsibilities

• Provide supervision, support and training to Front Desk staff for an 85 room luxury boutique hotel.
• When needed, perform the tasks of a Front Desk Agent, Bell/Valet person, Concierge or other Rooms division tasks.
• Ensure hotel operations and standards are being properly maintained to provide total guest satisfaction.
• Reports guest / team member complaints immediately to the Rooms Operations Manager.
• Ensure that proper key and Cash Bank controls are in effect.
• Effectively communicate with all team members in a professional manner.
• Interact in a positive way with other departments to ensure a luxury guest experience.
• Must be a leader of The Allison standards, and a champion of grooming and appearance guidelines.

Job Skills/Requirements/Qualifications

• Minimum of 2 years prior Front Desk experience, preferably in a luxury setting.

• Team member will be expected to work a flexible schedule to include weekends, early mornings, late evenings and holidays.

• An enthusiastic, positive demeanor and desire to provide exceptional guest service.

• Clear Background Check.

• Department of Motor Vehicles (DMV) check.

Working conditions/Physical Requirements

• Must be able to lift up to 30 pounds.
• Ability to stand for up to 8 hours per day.
• Ability to walk and climb and descend stairs.
• Must frequently kneel, crawl and twist torso as needed to accomplish required tasks.
• Ability to work with all types of people.
• Maintain a high standard of personal hygiene and appearance.